My Experience with Fat Cow Web Hosting

I switched over from Blogger to WordPress back in May. I love my new WordPress blog and have no regrets about leaving Blogger. The only thing I do regret was getting Fat Cow to host my blog.

This past weekend I switched to another hosting company, Hostgator. I was at my wit’s end dealing with Fat Cow and felt that I had to do it. They were ruining my business! Despite the headaches and stress of switching hosts, I am glad I did it.

Many of you already know that I had ongoing problems with Fat Cow. I’ve been posting updates on Facebook for months now everytime my site was down. The issues didn’t just start either. They actually began the first week I was online with my new WordPress blog!

Check out the support tickets! They only did tickets for some of the times I called so this isn’t even all of them!

I’ve called them more times than I can count and even Jessica, my designer, has phoned them numerous times on my behalf.  When my site went down, the first thing I did was check some blogger friends who were on Fat Cow to see if their blogs were down too. Most times they were. I called Fat Cow some of these times and left it the others. I was tired of calling them. I really don’t think they know what they are doing over there.

One of the issues I have had over and over and over again was losing all my graphics on my blog. My site had a white background and had no header or any of the pretty stuff that Jessica has done for me. This usually affected all my other blog friends on Fat Cow as well. I actually called Fat Cow and they said “oh your site looks fine to me”. I replied back with, “No, it doesn’t! I am missing all my graphics that I paid $ for someone to do!!”. It didn’t just happen once, but multiple times a day for weeks on end. That was an issue they said related to “website connectivity”. When all this was happening, I also could not get into my WordPress Dashboard at all and lost valuable work time.

Another recurring issue was one that made me the most upset! It also happened over and over again from June to August right before I switched. Somehow my .htaccesss file code would get deleted. When this occurred you could visit my blog and everything would like fine, but then when you went to click on one of the links it would say “Error 404″.  It was happening so much that the Technical Support gave me the code  and told me how to go into the Fat Cow control panel and re-add it into my .htaccess file! Then when I did that it would work and I would be back in business.

It seemed to happen at the worst possible times too. I was getting ready to leave to drive to Ontario when John’s dad was dying and I checked my site before I left. Same stupid 404 Error. I got on the phone with Fat Cow and I was fuming mad. They told me a tech would look into it and it would 48 hours at the latest by the time they could fix it. That wasn’t good enough! They had screwed me over so badly that I asked to speak to a higher level technician. I was put on with a very nice man who explained what he thought was happening and said he had “fixed it”. He was the one to email the code should this same error occurred. So I left for my 22 hour drive thinking everything was A-Ok. Well, boy was I wrong!

When I got to Ontario and checked into our room. I checked email and had numerous emails from people telling me my site was down. I checked and yep, it was the same 404 error. I quickly copied the code in and it was working again. Talk about stress though. Of course, it had to happen when I had no access to the Internet!

This past week it went down like this three nights in a row like clockwork.  That was my breaking point. I was done.

But there was another issue that also kept happening late last week. Somehow WordPress would un-install itself on my blog so that when you went to any of my posts or my main page, it would take you to a WordPress install page! It happened 10 times between Friday and Saturday. I called Fat Cow 3 times in those two days. The first time they fixed it, the tech just had to reset something. The second time, the reset wouldn’t work and the tech told me it was a “mason error” on their internal servers.


The next day I was chatting with Jessica online and it happened and I showed her the WordPress Install page. I said, “That’s it, I am done!”. It was getting so ridiculous. I don’t understand how they even stay in business. Jessica recommended Hostgator and I signed up with them right away.

I had a horrible experience with Fat Cow and wouldn’t recommend them to anyone. I found it funny that last week as I was explaining my current issue, the tech told me about the Fat Cow affiliate program where I make money if anyone signs up through my link. All I could think was, “Fat Chance of that ever happening!”. They were so unreliable and not worth the headache anymore. All I have to say is Good riddance!

I know that I am not the only one who had a bad experience with them. I don’t know if anyone else has had an experience like mine, but if you did leave me a comment with your story. I don’t even know if I can get a partial refund or not, but right now, I don’t care. I am just glad to be off there! Thanks for listening!

Visit Stacie Vaughan {SimplyStacie.net}'s profile on Pinterest.

Comments

  1. says

    This is interesting to know! I tried to leave you comments and it went to the wordpress sign up thing saying I had to have an account to leave you a comment. This all makes sense now! I’m glad that you have changed! Sorry for all that you have had to go through!!

  2. says

    Yea… they sound like a horrible company to use. I definitely won’t be ever thinking of using them in my future! Thanks for the warning!

  3. says

    I’ve been seeing your horrid updates on Fat Cow the past few weeks on Facebook and I can tell it’s been a pain in the rear. But i’m glad you shared! I’ll be doing the lovely switch at the end of this month and had thought about using Fat Cow but now I know better.

  4. says

    I’m so sorry about the troubles you’ve had. I have all my sites hosted with Hostgator. Been with them 4 years and no problems in all that time!

  5. says

    Good vent Stacie.. I don’t blame you.. You should have switched sooner. I’ve heard nothing but good things about HostGator and even better things about HostNine. I haven’t heard too many good things at all about Fat Cow, so good riddance.

    Let this be a good reminder to them that they need to treat their customers well, and if they are getting overloaded, to buy more servers and hire more staff to fix their incompetence.

    Site loads fast for me now, so congrats on the new host and hope it works well for you.

  6. says

    Wow all those problems. I guess sometimes you have to pay a bit more for better service. I know fatcow is like 3,95 a month so the low price draws people in. What they do not realize they will have more issues. Glad it is working out for you so far.

  7. says

    This scares me! I am hosted by fatcow. I have only had my blog hosted by them for about 2 months now, but haven’t had any issues. My boyfriend has had his website on fatcow for almost a year now without issues. Hopefully we will continue to be lucky with them. Good luck to you on your new host though :)

  8. says

    Terrible terrible company! My site is down right now and the tech I spoke with sounded drunks, and kept saying “umm” and “sorry for the inconvenience”. Other than that, no useful information. I’m switching!

  9. says

    yes I made the mistake they could not even get my domain name right.
    living in Australia is like living in the boondocks as the 1800 number doesn’t work and they will not give you a number to ring.
    you have to do it thru email or texting.
    Yes it has not a lot going for it.
    cheers Peter

  10. says

    yes I had a experience with fat cow not good.
    I live in Australia and you would think I lived in the boondocks.
    you can not telephone them from Australia and they will not give you a telephone number to ring just do it thru texting.
    yes would love to get my money back but don’t think so
    cheers Peter

  11. says

    I have gone through your blog and I was very sad that FatCow support did not help you properly. However, I want give views about your issue. The issue that you were causing is due to the Query limits that is set by FatCow. If you cross the limit, WordPress website does’t work. Many of them don’t use caching pluggings for WordPress website site. This will make more queries to database whenever the website is loaded and the result is website loading slowly. I have checked your current blog and you are not using any caching pluggin. Please do use caching plugging like Wp-cache which is free and will definitely help you to improve website loading speed and reduce queries to the database.

  12. says

    Super Thank you! I was just getting ready to sign up with FC and now realize you get what you pay for. They could’nt find domains I had locked in and I thought “Really”. And there sale people were a bit to pushy. Thanks to you all for the heads up ll!!!

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